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#1 2012-07-14 19:34:28

jmaurer
Member
From: Cincinnati, Ohio, USA
Registered: 2012-05-26
Posts: 17

Are Knowledge Base Attachments Viewable From a Ticket?

When I search for a solution within the Solutions tab of a ticket, I am not able to see the KB's attachment.  This occurs within all profiles, including Super User.  This occurs within all Entities, including Root/All.  However, I can see the attachment from within the Knowledge Base tool and the Documents tool; just not within a ticket.  I would think access to a KB's attachment from a ticket would be essential.  Is this by design?

GLPI 0.83.31 - Linux 2.6.32 - MySQL 5.1.61 - PHP 5.3.3 - Apache 2.2.15

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