'Last Edit' field is showing incorrectly

adrianmarsh · 2012-07-12 18:35:50

Hi,

We've seen this since 0.80.3 that we were running before upgrading to 0.83.2, but when I view a list of tickets, and have the 'Last Edit by' ticked, we notice that its not always accurate.

I'm looking at a ticket now (5217 for my own notes), and I can see the last Edit is by my colleague in IT, but yet the actual last edit was by the end-user, by email. The systems correctly put the end users name against the Follow-up, but the Last Edit field is showing wrong.

Unless of course 'Last Edit' isn't supposed to include email follow-up, which doesn't sound right to me.

adrianmarsh · 2012-07-19 10:35:27

anyone else seeing this ?

In the history of one ticket I can see the below.

I can see that 'Last Edit By' changes when Mark K makes a change, but it doesn't when cron_mailgate picks up an email from the end-user.

2240997 19-07-2012 09:31 Mark K Follow-up add an element : Follow-up (20328)
2239522 18-07-2012 14:41 cron_mailgate Follow-up add an element : Follow-up (20317)
2239486 18-07-2012 14:12 Mark K Follow-up add an element : Follow-up (20316)
2234688 16-07-2012 13:30 cron_mailgate Follow-up add an element : Follow-up (20263)
2234649 16-07-2012 13:10 Mark K Follow-up add an element : Follow-up (20260)
2234648 16-07-2012 13:08 Mark K Last edit by "rlucas" --> "mkilby"
2234647 16-07-2012 13:08 Mark K Status "New" --> "Processing (assigned)"

MoYo · 2012-07-19 10:58:46

Yes mailcollector should set last updater...
We will see this trouble

MoYo · 2012-07-19 11:06:03

ticket created : https://forge.indepnet.net/issues/3786

MoYo · 2012-07-19 11:42:14

Could you try this patch : https://forge.indepnet.net/projects/glp … ions/18946 ?

adrianmarsh · 2012-07-19 12:29:44

ok, I've put the patch files in place. We'll keep an eye out for it.

adrianmarsh · 2012-07-19 12:32:53

Hmmm.

ok it broke my GLPI.... we saw php code directly on the screen.

I had chown'd the files to apache:apache and matched the file permissions up to the originals (660), I've backed out.

MoYo · 2012-07-19 16:40:32

I think you need to put the 0.83.31 version to apply the patch

adrianmarsh · 2012-09-18 16:56:55

Moyo,

FYI on this. I upgraded to 0.83.4 which includes this patch anyway. But I just noticed something.

I had a ticket that I had to send for Validation. When I did, the Edit By field changed as expected.
The manager then replied and denied the Validation, and again the Edit By field changed to him, as expected
I then sent a second validation request off to a different manager, and although the history shows this happening, the Last Edit By field remains as the first manager:

2379689 18-09-2012 15:50 Adrian Approval request sent to Bob
2379673 18-09-2012 15:46 Damian Last edit by "marsh" --> "damian"
2379672 18-09-2012 15:46 Damian Approval "Waiting for approval" --> "Refused"
2379671 18-09-2012 15:46 Damian Update the Approval request to Damian
2379601 18-09-2012 15:37 Adrian Approval request sent to Damian
2379600 18-09-2012 15:37 Adrian Last edit by "sross" --> "marsh"
2379599 18-09-2012 15:37 Adrian Approval "Not subject to approval" --> "Waiting for approval"

adrianmarsh · 2012-10-01 17:18:38

anyone else confirm this ?

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#1 2012-07-12 18:35:50

'Last Edit' field is showing incorrectly

#2 2012-07-19 10:35:27

Re: 'Last Edit' field is showing incorrectly

#3 2012-07-19 10:58:46

Re: 'Last Edit' field is showing incorrectly

#4 2012-07-19 11:06:03

Re: 'Last Edit' field is showing incorrectly

#5 2012-07-19 11:42:14

Re: 'Last Edit' field is showing incorrectly

#6 2012-07-19 12:29:44

Re: 'Last Edit' field is showing incorrectly

#7 2012-07-19 12:32:53

Re: 'Last Edit' field is showing incorrectly

#8 2012-07-19 16:40:32

Re: 'Last Edit' field is showing incorrectly

#9 2012-09-18 16:56:55

Re: 'Last Edit' field is showing incorrectly

#10 2012-10-01 17:18:38

Re: 'Last Edit' field is showing incorrectly

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