Forum GLPI-Project

entr04y

Member

Registered: 2011-05-13

Posts: 18

glpi 0.83 receiver... unknown user

I have set both options in the general tab for "allow anonymous tickets" and "allow anonymous followups", yet I am still getting unknown user and no ticket created when it tries to import emails from an email address that does not yet have a corresponding user in the system.  Is there something else I need to enable for this to work?

tomolimo

Member

From: Grenoble, France

Registered: 2009-05-12

Posts: 515

Re: glpi 0.83 receiver... unknown user

Please post your config!
Tomolimo

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GLPI 9.2.4 - PHP 7.2.13 x64 / ProcessMaker 3.3.0-community-RE-1.7 - PHP 7.1.24 x64 / Windows 2012 x64 / IIS 8.5 / MySQL 5.7.17 x64
Worldwide: >12316 PC, >9400 users (16 languages, >11 timezones), >360k tickets, >3600 entities, >4200 groups
Raynet is ARaymond (http://www.araymond.com) IT service management

entr04y

Member

Registered: 2011-05-13

Posts: 18

Re: glpi 0.83 receiver... unknown user

It is glpi 0.83.2 on centos5.5.  I'm not sure what pieces of the config would be relevant, let me know if there is something that will help.  The receiver is working fine for accounts that exist within glpi.  When it gets an email from an address it does not recognize, it doesn't import it for the reason of "unknown user".  Both of the "allow anonymous" items are enabled in the general config.

thanks...

bazzer

Member

Registered: 2010-10-25

Posts: 3

Re: glpi 0.83 receiver... unknown user

Me too, I can't see I'm doing anything wrong, as per the poster above.

I have tried the following scenarios:
Mailbox contains only email from known user: job created, all works fine
Mailbox contains only email from unknown user: blank screen, with /front/mailcollector.form.php in the address bar
Mailbox contains emails from BOTH known and unknown users: blank screen, with /front/mailcollector.form.php in the address bar

I've looked at Administration >Rules > Rules for assigning a ticket created through a mail receiver, the rule mentions the Root entity, I wonder whether this Root entity hasn't got permission to create new users?

Please help!

 
GLPI  0.83.4 ( => /var/www/glpi)

Server

 
Operating system : Linux glpi 2.6.32-38-server #83-Ubuntu SMP Wed Jan 4 11:26:59 UTC 2012 x86_64
PHP 5.3.2-1ubuntu4.17 (Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date,
    dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, libxml, mbstring, mcrypt, mhash, mysql,
    mysqli, openssl, pcre, pdo_mysql, posix, session, shmop, soap, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx,
    xml, xmlreader, xmlwriter, zip, zlib)
Setup: memory_limit="128M" max_execution_time="30" safe_mode="" session.save_handler="files" post_max_size="8M"
    upload_max_filesize="2M" 
Software: Apache/2.2.14 (Ubuntu) (Apache/2.2.14 (Ubuntu) Server at **removed** Port 80)
    Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:14.0) Gecko/20100101 Firefox/14.0.1
MySQL: 5.1.41-3ubuntu12.10 (glpi@localhost/glpi)

../config : OK
../files : OK
../files/_dumps : OK
../files/_sessions : OK
../files/_cron : OK
../files/_cache/ : OK
../files/_graphs : OK
../files/_log : OK

LDAP directories

 
Server: 'ldap://**removed**', Port (default=389): '389', Basedn: None, Connection filter: None, rootdn (for non
        anonymous binds): None, Use TLS: '0'

Mysql replicate

 
Active : No

Notifications / Mails Receiver

 
Way of sending emails: PHP
Mails Receiver
    Name:"**removed**"   Server:{**removed**:993/imap/ssl/novalidate-cert/notls}INBOX
        Login:"**removed**" Password:Yes Active:Yes

OCS Inventory NG

 
Host for the OCSNG database : 'localhost', Connection to the OCSNG database failed, Use the OCSNG software dictionary : 0

Plugins list

 
    datainjection    Name:File injection                 Version :2.2.3      Status :Enabled

Last edited by bazzer (2012-08-31 18:48:47)