Forum GLPI-Project

victor.noya

Member

Registered: 2024-03-12

Posts: 3

Phone.form.php blank

Hello,

When I go to one of my phones registered on my inventory, the screen show blank with no data.

I reviewed the table "glpi_phones" on the database and the data is there, but is not showing on the "phone.form.php", so I cannot add new phones or review some Serial numbers or data from the already added ones.

Can I get some help?

Regards

lordbat

Member

From: Spain

Registered: 2016-02-12

Posts: 188

Re: Phone.form.php blank

Hello,

When I go to one of my phones registered on my inventory, the screen show blank with no data.

I reviewed the table "glpi_phones" on the database and the data is there, but is not showing on the "phone.form.php", so I cannot add new phones or review some Serial numbers or data from the already added ones.

Can I get some help?

Regards

Check your error logs if there is any errors about it. (php, apache, db errors)

Regards.

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victor.noya

Member

Registered: 2024-03-12

Posts: 3

Re: Phone.form.php blank

Hello,

If someone happens to have the same error, I fixed it by checking the log in /var/www/htlml/glpi/files/_log/php-error.log

I found in there these errors:

[2025-03-31 08:24:07] glpiphplog.CRITICAL:   *** Uncaught Exception RuntimeException: Unable to write in the cache directory (/var/www/html/glpi/files/_cache/templates/4b). in /var/www/html/glpi/vendor/twig/twig/src/Cache/FilesystemCache.php at line 57
  Backtrace :
  vendor/twig/twig/src/Environment.php:382           Twig\Cache\FilesystemCache->write()
  vendor/twig/twig/src/Environment.php:343           Twig\Environment->loadTemplate()
  src/Application/View/TemplateRenderer.php:184      Twig\Environment->load()
  src/Phone.php:153                                  Glpi\Application\View\TemplateRenderer->display()
  src/CommonGLPI.php:680                             Phone->showForm()
  ajax/common.tabs.php:120                           CommonGLPI::displayStandardTab()

Problem was permissions on the directory so I fixed it by the command:

chown -R www-data:www-data /var/www/html/glpi/files/_cache

Thanks