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#1 2012-06-20 08:08:36
- samhancke
- Member
- Registered: 2012-02-13
- Posts: 18
Solve ticket on mailReceive
hi,
We have been using GLPI in production for a few days now, and some more questions have come up.
We're using 0.83 running on Windows (WAMPserver)
1) is there a possibility to disable email notifications for a certain user/group (without removing their email address, as we need that to be able to assign tickets to them)
2) can we solve/close a ticket on reply? When people reply to the GLPI mail address, the followup gets added perfectly, but we would like to be able to solve a ticket when the first word in body/last word in subject is "solved"
please advise ;-)
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#2 2012-06-20 13:53:00
- senthil
- Member
- Registered: 2012-06-20
- Posts: 1
Re: Solve ticket on mailReceive
Sir,
I have downloaded the GLPI. i am tryed to configure my gmail but its not configured.
Email domain Name : psenthilmpharm@gmail.com, Server :smtp.gmail.com, Port:465, SMTP Host :smtp.gmail.com, SMTP Login (optional) :psenthilmpharm@gmail.com , SMTP Password (optional) :-------------. i have received Failed to send test email to administrator message. plz advise.
Senthil
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#3 2012-06-20 15:12:50
- danh
- Member
- From: Chicago, USA
- Registered: 2012-03-08
- Posts: 546
- Website
Re: Solve ticket on mailReceive
senthil : please open a separate thread.
Thanks,
Dan
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#4 2012-06-21 08:03:38
- samhancke
- Member
- Registered: 2012-02-13
- Posts: 18
Re: Solve ticket on mailReceive
can anybody help us with these issues?
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#5 2012-08-16 23:58:19
- ITBIT
- Member
- Registered: 2012-08-16
- Posts: 1
Re: Solve ticket on mailReceive
Hi samhancke,
have you found an answer to your question?
I'm also looking for a way to change the status of a ticket via email
Cheers,
AV
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#6 2012-08-17 08:07:01
- samhancke
- Member
- Registered: 2012-02-13
- Posts: 18
Re: Solve ticket on mailReceive
Hi samhancke,
have you found an answer to your question?
I'm also looking for a way to change the status of a ticket via email
Cheers,
AV
Unfortunately, no.
We're still looking for a solution to this issue...
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#7 2012-09-19 14:59:05
- samhancke
- Member
- Registered: 2012-02-13
- Posts: 18
Re: Solve ticket on mailReceive
bump? has anyone been able to resolve this?
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