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Hello,
I'm currently trying to implement a few processes with the form creator plugin.
I created a form for orders, which creates a ticket. The order has to be approved by the users manager, before the IT department is supposed to act on it.
Now I'm struggeling with two things:
1. The validation is started through a business rule, which just checks the source and other criteria to send an approval to the requesters manager. I couldn't find a way through form creator, to dynamically select the users manager for approval. Is there a way to start the approval through form creator (before creating the ticket)?
2. I'm trying to customize the ticket target, depending on values supplied by the form. I tried to use if / else conditions similar to the notification templates (see below) but it doesn't work.
Is there a way to use if / else conditions in the target ticket description?
##IFanswer_63=Nein##
Bezeichnung Anzahl Einzelpreis in €
##answer_38## ##answer_40## ##answer_41##
##answer_43## ##answer_44## ##answer_45##
##answer_46## ##answer_47## ##answer_48##
##answer_49## ##answer_50## ##answer_51##
##answer_52## ##answer_53## ##answer_54##
##ENDIFanswer_63####ELSEanswer_63##
##answer_17##
##ENDELSEanswer_63##
Thank you for your help!
Last edited by dillhappen (2025-03-19 14:32:24)
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