Forum GLPI-Project

tunierp

Member

Registered: 2024-12-05

Posts: 12

Issue with Ticket Visibility after Adding "Assign" Right

Hello,

I have added the "Assign" right to my users in GLPI (10.0.18 and 10.0.17) to allow them to assign tickets to technicians. Each user has their own space, and they can only see their own tickets, which means:

Tickets where they are the requester.
Tickets where they are an watcher.
Tickets where they are a technician.

However, after adding the "Assign" right, I noticed a problem: some users can now see tickets they are not associated with (not as a requester, observer, or technician).

Has anyone encountered this issue before? Is there a specific configuration that needs to be adjusted to ensure the "Assign" right doesn’t affect ticket visibility for users?

Thanks in advance for your help.

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 231

Re: Issue with Ticket Visibility after Adding "Assign" Right

The same thing happens to me, if anyone knows why I would also greatly appreciate it.

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Native Spanish - Translated English
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.10
Server :Ubuntu 22.04 LTS

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,231

Website

Re: Issue with Ticket Visibility after Adding "Assign" Right

Yes, if technicians have permission to assign tickets, they have permission to see tickets that need assigned.

GLPI 11 will change this by making the assign permission separate from the permission to see new tickets.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

tunierp

Member

Registered: 2024-12-05

Posts: 12

Re: Issue with Ticket Visibility after Adding "Assign" Right

Thank you @cconard96, I hope this version comes quickly because this feature is very important for us.