Forum GLPI-Project

piera.g

Member

Registered: 2024-10-12

Posts: 8

Mark followup added by a supplier though an email collector as private

Hi,

I see this option "Mark followup added by a supplier though an email collector as private"  in the entity>Assistance settings. How does it work ?

I have created a supplier  when i send an email with the supplier account the followup is always in public not private. Maybe a problem with the rules collector?
I use :

Criterias :
Subject email header    regular expression matches    /.*/
    Requester    exists    Yes
    User featuring the profile    is    Self-Service

Action:
    Entity based on user's profile    Assign    Yes

My need is to insert email from supplier or internal users (use the compagny domain in their email as followup in private mode 

Thanks for your help

piera.g

Member

Registered: 2024-10-12

Posts: 8

Re: Mark followup added by a supplier though an email collector as private

Hello ,

Anyone , retrieve supplier emails by collector  ? My supplier contact is recognize like an anonymous user  and  so when i disable "create of follow in anonymous mode " in my entity settings it does'not work.
Thanks