Forum GLPI-Project

wjqwh

Member

Registered: 2025-02-19

Posts: 19

ticket keep solved

Hello,
When a technician solved a ticket and user refused the solution, why the ticket keep solved instead of processing?
Thanks.

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,263

Website

Re: ticket keep solved

Which version of GLPI? Do you have any plugins enabled?

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

wjqwh

Member

Registered: 2025-02-19

Posts: 19

Re: ticket keep solved

version: 10.0.0.18
no any plugins enabled.
Thanks.

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,263

Website

Re: ticket keep solved

Check the Lifecycles tab for the user's profile to ensure they have permission to change a ticket's status from Solved.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

wjqwh

Member

Registered: 2025-02-19

Posts: 19

Re: ticket keep solved

The user have a default self-service profile:
Let me check that.

wjqwh

Member

Registered: 2025-02-19

Posts: 19

Re: ticket keep solved

It works.
Thank you very much.