Forum GLPI-Project

FMS

Member

Registered: 2025-02-25

Posts: 3

Error creating tickets from mail

Hello everyone,

We are trying to use the automatic ticket creation from mail, currently working fine for 4 anonymous users but not for one of them, we have no clue why.
We can see the following message on the log:

[2025-02-25 15:10:09] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "_users_id_requester" in C:\inetpub\glpi\src\MailCollector.php at line 835
  Backtrace :
  front\mailcollector.form.php:106                   MailCollector->collect()

How can we know why the mails from these external user are not creating or maybe bypass this editing something on the code so no email can be rejected, is it possible? we have no programing knowledge.

Thanks in advance.

FMS

Member

Registered: 2025-02-25

Posts: 3

Re: Error creating tickets from mail

Can i have some help please?

FMS

Member

Registered: 2025-02-25

Posts: 3

Re: Error creating tickets from mail

up