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I want to create a very simple webhook, when a new follow-up is created within the ticket it sends a post to my N8N with only 3 information:
Message, Name of the author of the message and the telephone number of the ticket applicant
Here's an example of json:
{
"message": "##timelineitems.description##",
"author": "##timelineitems.author##",
"recipient": "##author.phone##"
}
but I'm not getting it, it doesn't decode the tags and sends it exactly as it is in json
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I got an alternative, I sent the ticket ID and then I searched for ticket > user and finally I managed to get the phone
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