Forum GLPI-Project

jaske

Member

Registered: 2020-05-04

Posts: 24

How to Respond to Satisfaction Survey via REST API?

Hi everyone,

I’m trying to respond to a satisfaction survey for a closed ticket using the GLPI REST API. I can retrieve the survey details with GET on the TicketSatisfaction endpoint, but I haven’t been able to successfully submit a response. Using PUT on TicketSatisfaction/{id} consistently returns ERROR_GLPI_UPDATE.

The user making the request is the same user listed as the requester of the ticket, and it has the necessary permissions.

Has anyone successfully used this endpoint to submit a satisfaction response, or is there another method to achieve this via the API? Any advice would be appreciated!

Thanks!