Forum GLPI-Project

krishna.ms

Member

Registered: 2013-12-20

Posts: 21

Change Ticket Type

Hi,

I have several tickets which have been classified as Incidents and they are in Closed State. Is it possible to change it back to Requests?

When I tried it as Super Admin, it gave me authorization error.

Regards,
Krishna M S

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,821

Website

Re: Change Ticket Type

You cannot update closed tickets. You would have to change the status to not be closed, make the change, and then close them again.

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