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Good morning, everyone! How are you?
I would like to know how to make ticket categories visible by entity in GLPI. I am implementing the system at my company, which serves several other companies. My goal is for each child entity to see different categories when opening a ticket.
For example:
Client-1 should have access to categories A, B, and C, while Client-2 should only see categories C, D, and E.
Thank you in advance for your help!
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It took me way too long to figure this out, for some reason you are not allowed to assign a category to a sub while in the root entity, even if you have recursive rights. Here are the two ways that I found in case anyone is still having issues.
Method 1: Probably the best option, less steps
1. Change from root to sub entity on your user settings drop down (Top Right)
2. Create the ITIL Categories
Method 2: In case you already have the Categories created and just want to reassign them.
1. Select all the Categories you want to segregate
2. Select "Actions" -> Add to transfer list -> Add
3. In the transfer menu select "complete" -> Select Desired Sub-entity -> Execute
Last edited by plshelp (2024-11-12 21:55:33)
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