Forum GLPI-Project

truong.luong

Member

Registered: 2024-10-21

Posts: 1

Font error when receiving tickets from Microsoft 365 Email

Dear Everyone,

We have applied GLPI to our ticket system, It is great for this solution,
We have faced the following error:
- we use Microsoft 365 email to receive tickets from the client,
- When the client sends a request via email, the system cannot read the font, and it leads to font errors like the picture,
-  Other languages are fine, except Korean.

Example sent from Korean:

¾È³çÇϼ¼¿ä

À̽ºÆ®½ÃÅ¥¸®Æ¼ÀÔ´Ï´Ù.

À¯¼±»ó ¿äûÇϽŠASM ¹æÈ­º® Á¤º¸ Àü´Þ µå¸³´Ï´Ù.

÷ºÎµÈ ¹®¼­ Âü°í ºÎŹ µå¸³´Ï´Ù.

±âŸ ¹®ÀÇ»çÇ× ÀÖÀ¸½Ã¸é ȸ½Å ¹Ù¶ø´Ï´Ù.

°¨»çÇÕ´Ï´Ù.

Has anyone encountered this situation, and has any ideas to handle it.

Any comments are highly appreciated and respected.

Thank you very much.

Last edited by truong.luong (2024-10-22 10:30:28)