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Hi,
we still have the problem. All documents attached to the ticket, are redundantly attached to EVERY SINGLE followup email.
I've seen that it will the possibility to change this behaviour using GLPI 11. Waiting for the release, can you explain us how to solve this very annoying problem?
If it's possible, you can give us the links to the correct files to integrate. We can integrate them by ourselves!
As you can probably guess this will just confuse the requesters plus it's inflating mailboxes with unnecessary documents. Is it possible to revise this to only place in the notification only the document attached to the followup in question?
Thank you
Last edited by Cristian98 (2024-10-16 10:58:58)
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