Forum GLPI-Project

dosorio

Member

Registered: 2024-09-02

Posts: 4

Assignment Date not shown

Very good day everyone.  I hope someone can help me.

The ticket system is working well for me.  Receipt, Assignment.  I solve, I close. etc   

The issue now is that I realize that I don't have the "Assignment Date" value.   I understand by assignment date that it is when I assign the ticket to a technician.

No matter how much I try to search, I can't find where to activate that.  I have already reviewed the rules, I have reviewed the templates, and I don't see a way for the assignment date to appear.

Although the status of the ticket appears "In Progress (assigned)", it does not have an assignment date.

I understand that the SLA and OLA are terms to establish a range of expected times.   

But in this case, I need to know when the ticket was assigned to a technician.
For example: I receive a new ticket, and the "opening date" appears correctly.   When changing the status to assigned with the assigned technician, the assignment date always appears blank.

My GLPI version is 10.0.15

Please Help!

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Assignment Date not shown

Is this the "Take into account time" in English?

Do you have any warnings/errors in the GLPI logs (files/_log folder) around the time you display these search results?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

dosorio

Member

Registered: 2024-09-02

Posts: 4

Re: Assignment Date not shown

Oh sorry.  The image display in spanish.    Actually the name that appear in english is  " Time to own "

What i need is the Time when the ticket is assigned to a technician.   i´m not sure if that are the same field.   "time to own" = "Assigned ticket"

Im looking on the log , but is nothing about that fields.