Forum GLPI-Project

ASC_MSC

Member

Registered: 2024-05-31

Posts: 7

Remove - Watcher in Ticket Creation

Hello GLPI Community,

I have the following question, is it possible to remove the whole “Watcher” part when creating a ticket?

Neither users, roles or groups should be displayed, the whole point should be removed.

best regards

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Re: Remove - Watcher in Ticket Creation

What you could do is hide the fields, go to support --> Ticket template and there you choose which fields you want to hide

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Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS