Forum GLPI-Project

jvuz

Member

Registered: 2010-01-18

Posts: 320

Rules for tickets created outside the working hours

Hello everyone,

for our helpdesk team, our opening hours are from 7 till 19 hours on working days. The goal is every ticket that's being created outside those hours and during the weekend should have automatically the highest priority. Is this possible to accomplish and if so, how do we need to set this up?

Jo