Forum GLPI-Project

joseluis.teixeira

Member

From: PT - GMR

Registered: 2013-05-07

Posts: 51

Best approach for Ticket categories

I would like to create as minimum ticket categories as possible.

As an end user, when opening a ticket it relies on how the user searches.

Example:
I have a problem sending an email.

Existing ticket category:
- Software » Outlook

Expected beaviour:
If a user searches email [the Outlook category is shown]
If a user searches exchange [the Outlook category is shown]
If a user searches o365 [the Outlook category is shown]
If a user searches mail [the Outlook category is shown]

is there a way to achieve this behaviour? Using tags or hidden parameters?

Last edited by joseluis.teixeira (2024-07-03 15:59:52)

Gibraltar

Member

From: Lisboa

Registered: 2023-04-03

Posts: 48

Re: Best approach for Ticket categories

I'm also interested in this topic.
I thing GLPI does not have this sort of functionality, but let's wait for a reply.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Best approach for Ticket categories

No. This isn't something that is possible at the moment.

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GLPI Collaborator and Plugin Developer.
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