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FranckRC24

Member

Registered: 2024-05-16

Posts: 2

How to modify a ticket (satus, categorie) via API REST

Hi,

I'm testing a supervision script who can create a ticket via the API REST  (that's ok ), add followup (that's ok too ) and can also update the ticket (change itil categorie, status, prority...) when needed : Here a fail !  

i'm writing this with bash / cURL

Thinks I done :

#!/bin/bash

testapi="kwH9y93pWQhYdl6VED******WEagn8ih4YS" # Personal token for the user "testapi"
apptoken="RTxnySuC3PZRHC*****CkS7taaVnXGViu9B"
url="https://myfqdn.com/apirest.php"

# Get an api TOKEN : Works
APISESSION=$(curl -s -X GET -H 'Content-Type: application/json' -H "Authorization: user_token $testapi" -H "App-Token:$apptoken" "$url/initSession" | grep -o -P '(?<=:").*(?=")')

# Post a new ticket : Fine too !
post=$(curl -s -H POST "$url/Ticket" -H 'Content-Type: application/json' -H "app-token:$apptoken"  -H "session-token:$APISESSION" -H 'Cookie: glpi_token'  -d '{"input":{"name":"titre ticket","content":"contenu du ticket généré par cURL","status":"1","urgency":"1","priority":"4","_users_id_requester":"621","_users_id_observer":"129","_groups_id_assign":"138","itilcategories_id":"50"}}' | grep -o -P '(?<=:").*(?=")')

# Extract ticket ID from $post : Usefull ;)
ticket_id=$(echo $post | grep -o -P '(?<=\()(.*?)(?=\))')

# Add followup for ticket $ticket_id : Great !
curl -s -H POST "$url/Ticket/$ticket_id/TicketFollowup" -H 'Content-Type: application/json' -H "app-token:$apptoken"  -H "session-token:$APISESSION" -d '{"input": {"tickets_id":"'$ticket_id'" ,"content":"Ajout d un suivi"}}'

# Modify itil categorie : NOT WORK, WTF ?
curl -s -H PUT "$url/Ticket/$ticket_id/" -H 'Content-Type: application/json' -H "app-token:$apptoken"  -H "session-token:$APISESSION" -d '{"input": {"tickets_id":"'$ticket_id'","itilcategories_id":"11"}}'

# End session : Yup...
APIKILL=$(curl -s -X GET -H 'Content-Type: application/json' -H "Session-Token:$APISESSION" -H "App-Token:$apptoken" "$url/killSession" | grep "true" )

The result is a new ticket with it's followup (great) but the modifying categorie cRUL create another new ticket : not good.

I tried many combinaisons of commands and statements (PUT, POST, PATCH, add some "edit" of "modify" at the end of the url, complete values...  (seems there's no documentation...)

Thank you for help

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,806

Website

Re: How to modify a ticket (satus, categorie) via API REST

/apirest.php#content-update-items

The documentation does cover this. You need to use PUT or PATCH (PATCH is technically the correct method). Inside the request body, you have a "tickets_id" field which doesn't exist for tickets; it is named "id" for everything. Technically, it should be optional in this case since the ticket's ID is also in the URL, but I've not tested that.

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FranckRC24

Member

Registered: 2024-05-16

Posts: 2

Re: How to modify a ticket (satus, categorie) via API REST

Thank you !

Then, read the help, helps right code ligne :

curl -X PATCH "$url/Ticket/$ticket_id/" -H 'Content-Type: application/json' -H "app-token:$apptoken"  -H "session-token:$APISESSION" -d '{"input": {"itilcategories_id":"11"}}'

....I just replaced curl -s -H by curl -X

It works fine

Last edited by FranckRC24 (2024-05-16 12:59:08)