Forum GLPI-Project

Gibraltar

Member

From: Lisboa

Registered: 2023-04-03

Posts: 48

Satisfaction survey emails (schedule)

Hi,

We are sending satisfaction surveys upon ticket resolution. The "problem" is that the survey emails are sometimes being sent after work hours.
I've tried to reconfigure the automatic action "createinquest" to run daily only between 9 to 18h (was hoping this meant the surveys would only be generated betweem these hours, and the corresponding emails would only be sent on that schedule). But I'm still seeing satisfaction emails being sent at 23h.

Is there anything else I could do to restrict the hours these emails are sent?

Thank you.

Gibraltar

Member

From: Lisboa

Registered: 2023-04-03

Posts: 48

Re: Satisfaction survey emails (schedule)

Hi,

Have found a possible solution in post 284948.
"When the "Create survey after" is set to immediate, it should be created immediately during the closure of the ticket. Only delayed surveys should be created by the automatic action."

So I'm testing delaying creation of the survey by 1 day, and hope this means that the 9 to 18h schedule of the createinquest task should prevent the notifications from being sent outside working hours.