Forum GLPI-Project

opango

Member

Registered: 2023-12-06

Posts: 29

Re: Création d'un ticket et reception de plusieurs mails

Merci HELPER,
Pouvez-vous m'indiquer où j'apporte ces modifications des événements ?
Je n'ai pas une grande expérience sur ce produit, et je remplace un agent qui l'utilisait.
Merci

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Création d'un ticket et reception de plusieurs mails

configuration>notifications>notification

(un notification est liée à un évenement qui envoie un modèle de notification à des destinataires)
désactivez les notifications qui correspondent à mise à jour d'un ticket.

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

sliver

Member

Registered: 2024-10-18

Posts: 1

Re: Création d'un ticket et reception de plusieurs mails

Hello!

I have the same problem!

When a new ticket is created, requester and assigned user receives two notification: New ticket is created and Update of a ticket.
Templates New ticket & Update ticket are enabled, notifications receives only requester and tehnics.
System doesn't automaticaly assing tehnics, this filed is empty. When reguester create a ticket he choose from the list to whom assign new ticket? it may be a user or group.

And I think lecortex is right!

When you assing a tehnican, the system thinks it is an update of a newt tickets, where by default tehnican should be a requester (Pre-select me as Technician when Creating Ticket - YES, default value from Administration - Users- Your user- settings)

What that solution could be? It's possible to change triggers or something else?

Thanks in advance
Best regards,