New Ticket by Email

pinnergy75633 · 2012-05-31 16:28:09

I am needing to know if we can create a new ticket by sending an email to GLPI.

remi · 2012-05-31 17:32:31

Yes, you need to configure a email collector (in Setup menu)

pinnergy75633 · 2012-06-01 18:28:14

I do not see where to configure an email collector in the Setup menu. This is all I see:

Dropdowns
Components
Notifications
SLAs
General
Checks
Automatic Actions
Authentication
Receivers
OC SNG mode
External Links
Plugins

remi · 2012-06-01 18:40:37

=> Receivers

pinnergy75633 · 2012-06-01 21:24:29

Ok...I setup the email address. I sent a test email to it to create a ticket, but don't see anything in the "New Tickets" section. What am I doing wrong?

remi · 2012-06-02 07:29:11

You need to wait for the mail to be collected.

- manually : you have a "collect now" button on the receiver form
- automatic : see the "Automatic Actions"

samhancke · 2012-06-04 08:17:28

pinnergy75633 wrote:

Ok...I setup the email address. I sent a test email to it to create a ticket, but don't see anything in the "New Tickets" section. What am I doing wrong?

Depending on you configuration, you may also need to allow the anonymous creation of tickets

Setup --> General --> Assistance

if the 'from' email address does not match any of the users in your DB, it will not create a ticket if you don't allow anonymous creation/followup

pinnergy75633 · 2012-06-19 22:44:25

ok....I got that part taken care of. The automatic thing is still not working though. I keep having to go to Setup>Automatic Actions and then click on the "Execute" button next to the "Next run: mailgate" icon.

The Settings for Mailgate are as follows:
Run Frequency: 1 Minute(s)
Status: Scheduled
Run Mode: GLPI
Run Period: 0 -> 24
Number of days this action logs are stored: 30 Day(s)
Number of email to retrieve: 10

danh · 2012-06-19 23:02:19

I had to configure a crontask to get mine to work.

pinnergy75633 · 2012-08-09 18:33:22

This is what I have done for the crontask below. The parts in bold is what I typed. But this feature still does not work. After saving this i did restart apache.

# crontab -e

# daemon's notion of time and timezones.
#
# Output of the crontab jobs (including errors) is sent through
# email to the user the crontab file belongs to (unless redirected).
#
# For example, you can run a backup of all your user accounts
# at 5 a.m every week with:
# 0 5 * * 1 tar -zcf /var/backups/home.tgz /home/
#
# For more information see the manual pages of crontab(5) and cron(8)
#
# m h dom mon dow command
*/1 * * * * /usr/bin/php /var/www/myhostname/front/cron.php

danh · 2012-08-09 19:09:58

You need to change your run mode:

Run Mode: GLPI --> CLI

pinnergy75633 · 2012-08-09 20:10:04

I have changed GLPI --> CLI, but it is still not working. Any ideas?

remi · 2012-08-10 07:33:23

From the command line, run

 /usr/bin/php /var/www/myhostname/front/cron.php --debug

pinnergy75633 · 2012-08-10 15:19:06

I get this error message:

Could not open input file: /var/www/myhostname/front/cron.php

remi · 2012-08-10 16:14:29

So ?

danh · 2012-08-10 16:45:40

to be clear, you are using your own hostname and not "myhostname" ?

pinnergy75633 · 2012-08-10 16:46:21

Correct

pinnergy75633 · 2012-08-10 20:20:41

I had saw another post where someone used "data" instead of "www", and it worked for them.

/usr/bin/php /var/data/myhostname/front/cron.php --debug

But it brought up the same error message for me.

danh · 2012-08-10 23:48:42

you would use your actual path to the cron.php file.

it is [path to php] [path to cron]

pinnergy75633 · 2012-08-13 18:17:44

danh wrote:

you would use your actual path to the cron.php file.
it is [path to php] [path to cron]

That was it...I guess I was having a brain fart. Forgot I installed it in a different location.

Thanks everyone for your help.

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#1 2012-05-31 16:28:09

New Ticket by Email

#2 2012-05-31 17:32:31

Re: New Ticket by Email

#3 2012-06-01 18:28:14

Re: New Ticket by Email

#4 2012-06-01 18:40:37

Re: New Ticket by Email

#5 2012-06-01 21:24:29

Re: New Ticket by Email

#6 2012-06-02 07:29:11

Re: New Ticket by Email

#7 2012-06-04 08:17:28

Re: New Ticket by Email

#8 2012-06-19 22:44:25

Re: New Ticket by Email

#9 2012-06-19 23:02:19

Re: New Ticket by Email

#10 2012-08-09 18:33:22

Re: New Ticket by Email

#11 2012-08-09 19:09:58

Re: New Ticket by Email

#12 2012-08-09 20:10:04

Re: New Ticket by Email

#13 2012-08-10 07:33:23

Re: New Ticket by Email

#14 2012-08-10 15:19:06

Re: New Ticket by Email

#15 2012-08-10 16:14:29

Re: New Ticket by Email

#16 2012-08-10 16:45:40

Re: New Ticket by Email

#17 2012-08-10 16:46:21

Re: New Ticket by Email

#18 2012-08-10 20:20:41

Re: New Ticket by Email

#19 2012-08-10 23:48:42

Re: New Ticket by Email

#20 2012-08-13 18:17:44

Re: New Ticket by Email

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