Forum GLPI-Project

dfper

Member

Registered: 2020-12-28

Posts: 8

Using twig tags for knowledge base content on tasks/followups

Hi everyone,
I'm working with the latest version of GLPI and trying to use Twig tags to automatically include content from linked knowledge base items within task/followup templates. Here's my current code:
{% for user in ticket.requesters.users %} {{ user.fullname }}

This doc will help you: {% for knowbaseitem in ticket.knowbaseitems %} {{ knowbaseitem.link | raw }}

{{ knowbaseitem.answer | raw }}

{% endfor %}

{% endfor %}

Unfortunately, when I use this template, the knowledge base content doesn't appear. Does anyone have a working example of how to successfully pull knowledge base item content into templates using Twig tags?
Thanks in advance for any help!

rcgjoxph

Member

Registered: 2024-07-19

Posts: 7

Re: Using twig tags for knowledge base content on tasks/followups

Hello, what you may have been seeing is GLPI issue 17549 on github entitled "ticket.knowbaseitems gets knowbaseitems by id not knowbaseitems_id from knowbaseitem_item" . I would link, but the forum doesn't allow it.

If the values of the id field in glpi_knowbaseitem_item didn't happen to match any of your KB articles' ids, you'd have seen nothing as you describe.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Using twig tags for knowledge base content on tasks/followups

https://github.com/glpi-project/glpi/issues/17549

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