Forum GLPI-Project

michael_domingues

Member

Registered: 2024-03-14

Posts: 5

Categories E-mail Ticket

Hello everyone,

I'm kinda new in GLPI.

How can i configure to if a ticket was created in the helpdesk category, this ticket will be automatically assigned to the helpdesk team, and an email was sent saying that there is a new ticket assigned to this group.

Sorry for my bad english.

Thank you

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Categories E-mail Ticket

In the ITIL category (Setup > Dropdowns > ITIL Categories), fill in the Technician in charge/Group in charge fields as desired.
For notifications, it is a matter of making sure the desired data is in the templates for the relevant notifications (Setup > Notifications > Notifications).

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GLPI Collaborator and Plugin Developer.
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