Forum GLPI-Project

pbiggin23

Member

Registered: 2022-02-03

Posts: 11

GLPI Inventory not linking with Computers

Please help or point me in the direction of diagnosing this problem.

So for about 15 machines out of 210, these machines are not linking. All the rest have been fine, they have all linked up.
However some machines have linked with ITEM 0. I have reinstalled the agent multiple times and it doesn't change the error, on other machines they work find and submit the inventory.

Log file
On the log file of the inventory I get the below, if I turn off "Enable Inventory" I get the usual error so it is detecting that GLPI server is accepting Inventories

[Fri Mar  1 08:56:31 2024][info] target server0: server https://xxx.xxx/marketplace/glpiinventory
[Fri Mar  1 08:56:31 2024][info] sending contact request to server0
[Fri Mar  1 08:56:32 2024][info] sending prolog request to server0
[Fri Mar  1 08:56:32 2024][info] running task Inventory
[Fri Mar  1 08:56:32 2024][info] New inventory from xxxx-2024-02-29-08-40-58 for server0 (tag=xxxx)
[Fri Mar  1 08:57:18 2024][info] running task Deploy
[Fri Mar  1 08:57:18 2024][info] No Deploy job enabled or Deploy support disabled server side.
[Fri Mar  1 08:57:19 2024][info] running task Collect
[Fri Mar  1 08:57:19 2024][info] No Collect job enabled or Collect support disabled server side.
[Fri Mar  1 08:57:19 2024][info] target server0: next run: Sat Mar  2 08:43:51 2024 - https://xxxx.xxx/marketplace/glpiinventory
[Fri Mar  1 08:57:19 2024][info] GLPI Agent memory usage: WSS=3731456 PFU=147005440

GLPI Version

GLPI 10.0.12 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:en_GB

Server
 
Operating system: Linux GLPI10 6.1.0-18-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.76-1 (2024-02-01) x86_64
PHP 8.2.15 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
	ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, ldap, libxml,
	mbstring, memcache, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, pspell, random, readline, session, shmop, sockets, sodium,
	standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="512M" post_max_size="8M" safe_mode="" session.save_handler="files"
	upload_max_filesize="2M" disable_functions="" 
Software: Apache/2.4.57 (Debian) (Apache/2.4.57 (Debian) Server at helpdesk.cspencerltd.co.uk Port 443
)
	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36
Server Software: Debian 12
	Server Version: 10.11.6-MariaDB-0+deb12u1
	Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
	Parameters: glpi10@localhost/glpi
	Host info: Localhost via UNIX socket
	
PHP version (8.2.15) is supported.PHP version (8.2.15) is supported.
Sessions configuration is OK.Sessions configuration is OK.
Allocated memory is sufficient.Allocated memory is sufficient.
mysqli extension is installed.mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.curl extension is installed.
gd extension is installed.gd extension is installed.
intl extension is installed.intl extension is installed.
zlib extension is installed.zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.11.6) is supported.Database engine version (10.11.6) is supported.
No files from previous GLPI version detected.No files from previous GLPI version detected.
The log file has been created successfully.The log file has been created successfully.
Write access to /var/lib/glpi/_cache has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated.Write access to /var/lib/glpi/_cache has been validated.
Write access to /var/lib/glpi/_cron has been validated.
Write access to /var/lib/glpi has been validated.
Write access to /var/lib/glpi/_dumps has been validated.
Write access to /var/lib/glpi/_graphs has been validated.
Write access to /var/lib/glpi/_lock has been validated.
Write access to /var/lib/glpi/_pictures has been validated.
Write access to /var/lib/glpi/_plugins has been validated.
Write access to /var/lib/glpi/_rss has been validated.
Write access to /var/lib/glpi/_sessions has been validated.
Write access to /var/lib/glpi/_tmp has been validated.
Write access to /var/lib/glpi/_uploads has been validated.

Web server root directory configuration seems safe.Web server root directory configuration seems safe.
Sessions configuration is secured.Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.OS and PHP are relying on 64 bits integers.
exif extension is installed.exif extension is installed.
ldap extension is installed.ldap extension is installed.
openssl extension is installed.openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.Timezones seems loaded in database.

GLPI constants
 
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/lib/glpi"
GLPI_CACHE_DIR: "/var/lib/glpi/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.12"
GLPI_SCHEMA_VERSION: "10.0.12@b902ef5f5da967c1a9d0826ee8a7dce07d57cf3d"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"

Libraries
 
htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.6.2 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
phpCas version 1.6.0 in (/usr/share/php/CAS/source)

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP+TLS (support@thespencergroup.co.uk@mail.thespencergroup.co.uk)

Mails receivers
 
Name: 'support@thespencergroup.co.uk' Active: Yes
	Server: '{mail.thespencergroup.co.uk:993/imap/ssl/novalidate-cert}INBOX' Login: 'support@thespencergroup.co.uk' Password: Yes

Plugins list
 
	news                 Name: Alerts                         Version: 1.12.1     State: Enabled                                 
		Install Method: Marketplace
	cmdb                 Name: CMDB                           Version: 3.0.3      State: Error / to clean                        
		Install Method: Manual
	archimap             Name: Diagrams                       Version: 3.3.4      State: Enabled                                 
		Install Method: Marketplace
	formcreator          Name: Form Creator                   Version: 2.13.8     State: Enabled                                 
		Install Method: Marketplace
	gappessentials       Name: Gapp Essentials                Version: 2.2.0      State: Enabled                                 
		Install Method: Marketplace
	glpiinventory        Name: GLPI Inventory                 Version: 1.3.5      State: Enabled                                 
		Install Method: Marketplace
	ocsinventoryng       Name: OCS Inventory NG               Version: 2.0.4      State: Not installed                           
		Install Method: Marketplace

Last edited by pbiggin23 (2024-03-01 11:19:32)

pbiggin23

Member

Registered: 2022-02-03

Posts: 11

Re: GLPI Inventory not linking with Computers

These are the errors I have found in the glpi/php-errors.log

glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "action" in /var/www/glpi/src/Inventory/Asset/MainAsset.php at line 592
  Backtrace :
  src/Inventory/Inventory.php:724                    Glpi\Inventory\Asset\MainAsset->handle()
  src/Inventory/Inventory.php:355                    Glpi\Inventory\Inventory->handleItem()
  src/Inventory/Request.php:364                      Glpi\Inventory\Inventory->doInventory()
  src/Inventory/Request.php:90                       Glpi\Inventory\Request->inventory()
  src/Agent/Communication/AbstractRequest.php:359    Glpi\Inventory\Request->handleAction()
  src/Agent/Communication/AbstractRequest.php:271    Glpi\Agent\Communication\AbstractRequest->handleJSONRequest()
  front/inventory.php:95                             Glpi\Agent\Communication\AbstractRequest->handleRequest()
  ...tplace/glpiinventory/front/communication.php:72 include_once()
  marketplace/glpiinventory/index.php:45             include_once()
  public/index.php:82                                require()[2024-03-05 09:59:10] glpiphplog.DEBUG: Html::compileScss() in /var/www/glpi/src/Html.php line 6910
Compile marketplace/formcreator/css/styles.scss  {"user":"4809@GLPI10"}
[2024-03-05 09:59:55] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "action" in /var/www/glpi/src/Inventory/Asset/MainAsset.php at line 592
  Backtrace :
  src/Inventory/Inventory.php:724                    Glpi\Inventory\Asset\MainAsset->handle()
  src/Inventory/Inventory.php:355                    Glpi\Inventory\Inventory->handleItem()
  src/Inventory/Request.php:364                      Glpi\Inventory\Inventory->doInventory()
  src/Inventory/Request.php:90                       Glpi\Inventory\Request->inventory()
  src/Agent/Communication/AbstractRequest.php:359    Glpi\Inventory\Request->handleAction()
  src/Agent/Communication/AbstractRequest.php:271    Glpi\Agent\Communication\AbstractRequest->handleJSONRequest()
  front/inventory.php:95                             Glpi\Agent\Communication\AbstractRequest->handleRequest()
  ...tplace/glpiinventory/front/communication.php:72 include_once()
  marketplace/glpiinventory/index.php:45             include_once()
  public/index.php:82                                require()

Last edited by pbiggin23 (2024-03-05 12:16:11)