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Hello,
I'm working on analyzing indicators for a specific contract and have encountered a challenge: I need to identify tickets that were incorrectly marked as pending during a certain period. The goal is to correct these pending issues and improve the accuracy of our indicators.
I was wondering what would be the most effective method to capture these tickets in GLPI. Is there any functionality, plugin, or recommended practice for filtering and correcting these situations? How do you deal with this type of situation in your environments?
I appreciate any guidance or shared experiences.
Thank you!
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