Forum GLPI-Project

TochiVolt

Member

Registered: 2024-01-22

Posts: 7

Automating Ticket Assignment for Unassigned Cases

Hello everyone,

I'm wondering if it's possible to automate the process for tickets that remain unassigned by a technician. In other words, when one of our users submits a ticket and it appears among the new tickets, I'd like it to automatically move back to the top of the list if no technician assigns it immediately.

Is this feasible?

Eon8D

Member

Registered: 2020-02-12

Posts: 24

Re: Automating Ticket Assignment for Unassigned Cases

Nope