Forum GLPI-Project

FelipeMariano2511

Member

Registered: 2023-11-09

Posts: 6

Error when pasting image from Whatsapp Web

Hello forum, I have GLPI in my company's customer service and I have a very annoying problem, basically when I copy an image from Whatsapp Web and paste it into a ticket the following message appears:

"Can not convert blob blob:https://web.whatsapp.com/99001534-d876-40b4-890b-e4b213dab52e to Blob. Resource might not exist or inaccessible"

Could you help me with this? I use GLPI 10.0.10

Thank you very much in advance!

Michael785

Member

Registered: 2024-04-23

Posts: 1

Re: Error when pasting image from Whatsapp Web

Encountering an error while pasting images from WhatsApp Web can be frustrating. The specific error message you're seeing, "Can't convert blob blob:https://web.whatsapp.com/99001534-d876-40b4-890b-e4b213dab52e to Blob. Resource might not exist or inaccessible," indicates there might be an issue with the format or accessibility of the image being copied.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Error when pasting image from Whatsapp Web

No issue with that, it's a feature from whatsapp : you can't display/download messages, infos from whatsapp if you are not the recipient.  Glpi (or your server) is not the recipient.
otherwise it would mean that I can read the image from the url you posted and whatsapp is not as secure as it claims...

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9