Massive action blank screen while trying to sent ticket to trash

Team_work · 2024-01-08 20:21:12

Hey guys I have created a ticket and was updating with a few images. Hey guys, I created a ticket and was updating it with a few images. The ticket seemed to become too 'heavy,' and the screen was taking a longer time to load. So, I decided to delete it, but when I tried to send it to the trash, I got a blank screen. With glpi/front/massiveaction.php

I checked the debug log and get this:

[2024-01-08 18:13:22] glpiphplog.NOTICE: *** PHP Deprecated function (8192): preg_replace_callback(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /var/www/html/glpi/vendor/html2text/html2text/src/Html2Text.php at line 375
Backtrace :
vendor/html2text/html2text/src/Html2Text.php:375 preg_replace_callback()
vendor/html2text/html2text/src/Html2Text.php:356 Html2Text\Html2Text->converter()
vendor/html2text/html2text/src/Html2Text.php:345 Html2Text\Html2Text->doConvert()
vendor/html2text/html2text/src/Html2Text.php:292 Html2Text\Html2Text->convert()
src/RichText/RichText.php:141 Html2Text\Html2Text->getText()
src/NotificationTemplate.php:540 Glpi\RichText\RichText::getTextFromHtml()
src/NotificationTemplate.php:291 NotificationTemplate::getDataForPlainText()
src/NotificationEventAbstract.php:122 NotificationTemplate->getTemplateByLanguage()
src/NotificationEvent.php:187 NotificationEventAbstract::raise()
src/Ticket.php:740 NotificationEvent::raiseEvent()
src/CommonDBTM.php:2067 Ticket->pre_deleteItem()
src/MassiveAction.php:1433 CommonDBTM->delete()
src/MassiveAction.php:1414 MassiveAction::processMassiveActionsForOneItemtype()
src/MassiveAction.php:1392 MassiveAction->processForSeveralItemtypes()
front/massiveaction.php:59 MassiveAction->process()

Can someone help me?
GLPI Version: GLPI 10.0.8

cconard96 · 2024-01-08 23:32:01

Were the images inside the ticket description itself or attached separately? GLPI probably ran into the limit of the "pcre.backtrack_limit" PHP configuration option when trying to place that description into the notification. You can try increasing this PHP option or temporarily disable the "Delete ticket" notification.

Team_work · 2024-01-09 16:06:20

Hello!
It was attached. Disabling the delete notification worked, thanks!
Just for curiosity, how i increase this "pcre.backtrack_limit"?

cconard96 · 2024-01-09 16:22:05

You should search for how to do this for your specific OS and web server as the configuration file could exist in different locations.
For example, on Debian/Ubuntu/Mint with Apache, the relevant config file is "/etc/php/8.1/apache2/php.ini" for PHP 8.1.
After changing the value for the option, you will need to restart the web server process (Apache in this case) for the config changes to be used.

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#1 2024-01-08 20:21:12

Massive action blank screen while trying to sent ticket to trash

#2 2024-01-08 23:32:01

Re: Massive action blank screen while trying to sent ticket to trash

#3 2024-01-09 16:06:20

Re: Massive action blank screen while trying to sent ticket to trash

#4 2024-01-09 16:22:05

Re: Massive action blank screen while trying to sent ticket to trash

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