Forum GLPI-Project

mmoral

Member

Registered: 2023-12-28

Posts: 50

Create ticket with a watcher assigned

Hello,

In this Topic (280849) I see a parameters to set the Requester and the Tecnician directly in the ticket creation instead of the use first the 'Ticket' and later the 'Ticket_User' to set the users.
There are any parameter to set the watcher directly in the ticket creation?

How can I know/obtain all the supported parameters?

Thanks!

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,268

Website

Re: Create ticket with a watcher assigned

"_users_id_observer" is the field for the watcher when creating a new ticket.

For knowing the supported fields, it is essentially all of the columns in the related database table. For hidden/special fields like _users_id_observer which aren't stored in the ticket's table but are instead used to create extra data in other tables, it requires more knowledge of how GLPI works internally/looking at the source code. A new API will be coming with GLPI 10.1 (the old API will still exist too) which has a well-defined set of endpoints and fields to be more user friendly.
https://github.com/glpi-project/glpi/pull/12221

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mmoral

Member

Registered: 2023-12-28

Posts: 50

Re: Create ticket with a watcher assigned

Thanks for all Curtis!