Forum GLPI-Project

mmoral

Member

Registered: 2023-12-28

Posts: 50

API create ticket using a ticket template

Hello,

Is possible create via API a ticket and the parameter set a ticket template?

Regards!

csahmetyilmaz

Member

Registered: 2023-12-28

Posts: 2

Re: API create ticket using a ticket template

Hello,
I created an application to migrate one GLPI to another in this github link csahmetyilmaz/GLPI-Ticket-Transfer

You can look and try.
Your feedback is omportant please

Last edited by csahmetyilmaz (2023-12-28 21:12:13)

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,268

Website

Re: API create ticket using a ticket template

Hello,

Is possible create via API a ticket and the parameter set a ticket template?

Regards!

No. In fact, templates don't currently work well for tickets created through the API because most of the template logic applies when the new ticket form is displayed in the web UI.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,268

Website

Re: API create ticket using a ticket template

Hello,
I created an application to migrate one GLPI to another in this github link csahmetyilmaz/GLPI-Ticket-Transfer

You can look and try.
Your feedback is omportant please

Please don't use other people's posts to advertise when it isn't related to the original question/issue. If you want to share your GLPI-related project, you can open a new topic for it.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

mmoral

Member

Registered: 2023-12-28

Posts: 50

Re: API create ticket using a ticket template

Thanks for the info Curtis!