Forum GLPI-Project

thunwa

Member

Registered: 2023-12-25

Posts: 3

Assigned To - Technician Group missing when assigned

I have problems with Technician Group when assigned ticket to Technician, but Technician Group does not show on Assigned To - Technician Group column.

Scenario: Assigned Technician 1 to Ticket #112233 and then saved
Assistance > Tickets page: Technician Group: (Service Desk) does not show on Assigned To - Technician Group (Blank) column.

I don't know of root case for this problem, please kindly suggest me.

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My information
version: GLPI 10.0.7
Ubuntu 22.4.3 LTS
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Group structure
- Imported from Active Directory

Groups Settings > Service Desk
General tab: No = Requester, Watcher, Assigned To, Task, Can be manager, Items
                   YES = Can be notified, Can contain Users

LDAP Directory Link tab: all field blank
Users tab: Technician 1, Technician 2, Technician 3

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Profiles Settings > Technician > Assistance
Tickets: YES = SEE MY TICKET, READ, UPDATE, CREATE, SEE GROUP TICKET,    SEE ALL TICKETS, SEE ASSIGNED, ASSIGN, STEAL, ASSIGNED TICKETS, CHANGE THE PRIORITY
             No = DELETE, PURGE
Ticket Template: Default

Thank you in advanced.

Last edited by thunwa (2023-12-26 05:54:05)

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GLPI 10.0.7
Ubuntu 22.04.3 LTS
GLPI-Inventory 1.2.1
More Reporting 1.8.4

thunwa

Member

Registered: 2023-12-25

Posts: 3

Re: Assigned To - Technician Group missing when assigned

Additional information,

Before imported Group by AD, I have been manual created group on GLPI and settings same all above information everything fine Technician group show on.

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GLPI 10.0.7
Ubuntu 22.04.3 LTS
GLPI-Inventory 1.2.1
More Reporting 1.8.4

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Assigned To - Technician Group missing when assigned

Your post states that the "Assigned to" option under the "Visible in a ticket" section of the group's settings is set to no. If you want it to be available to be assigned to tickets, it needs set to yes.

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GLPI Collaborator and Plugin Developer.
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