Conditional Notification Template

SomeDude · 2023-12-13 10:29:25

Hello,

I wanted to add a Notification for the IT - Group if a new Ticket is created.
So I added them to the recipients now i want to have a Notification template just for them and another for the Recipient.
So can you write conditionals or do i have to work around that somehow ?

With kind regards

SomeDude

LaDenrée · 2023-12-13 10:40:36

create 2 different notifications : same event but select different templates and recepients

SomeDude · 2023-12-13 11:19:51

I tried that but the Emails for the IT - group dont get sent.

Event is New Ticket so my guess is it only works for the Creator of the Ticket.

Last edited by SomeDude (2023-12-13 11:20:05)

LaDenrée · 2023-12-13 11:26:25

when you give a try, does requester and technician have same e-mail ? (in earlier versions, one event can only send 1 notification to the same user, I guess it's still the same).

I have 2 notifications with 2 templates ( for requester and for requester's group manager) when creating new tickets and it works well

SomeDude · 2023-12-13 11:30:32

I have it running on an entity does that influence it in some way ?

Also i want to send the email to everybody that is in the IT group

SomeDude · 2023-12-13 11:32:11

Okay it works now ,but not if i say send it to everybody in the group except managers which would make it a lot nicer

Last edited by SomeDude (2023-12-13 11:36:44)

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#1 2023-12-13 10:29:25

Conditional Notification Template

#2 2023-12-13 10:40:36

Re: Conditional Notification Template

#3 2023-12-13 11:19:51

Re: Conditional Notification Template

#4 2023-12-13 11:26:25

Re: Conditional Notification Template

#5 2023-12-13 11:30:32

Re: Conditional Notification Template

#6 2023-12-13 11:32:11

Re: Conditional Notification Template

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