Forum GLPI-Project

Pitos

Member

Registered: 2023-12-07

Posts: 3

Problem with helpdesk.php

Hello, I am going to introduce the glpi program in my work, I use the glpi server. Most employees work remotely. I would like them to be able to send tickets without the need to create an account, helpdesk.php is perfect for this purpose, but I need to edit this form to add some necessary functions, such as name and surname. Is it possible or another solution to submit a ticket without an account?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Problem with helpdesk.php

You can allow the creation of tickets via email.
https://glpi-user-documentation.readthe … ctors.html

Although, the best solution is to automatically create accounts for your users. If you use LDAP/Active Directory, you can set up a sync which can automatically create users from your LDAP. There are a few other options beyond manually creating accounts.
https://glpi-user-documentation.readthe … index.html

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.