Forum GLPI-Project

thspranger

Member

Registered: 2010-09-29

Posts: 2

Got Message "Waiting ticket cannot be saved"

Hello,
i got these error message while working on support tickets.

Waiting ticket cannot be saved
Postponement date is inferior of today's date
Mandatory fields : Reason

But the ticket isn't yet an "Waiting ticket". It's a normal ticket "processing assigned".

Thanks for helping!

andrea.olivares

Member

Registered: 2019-11-20

Posts: 8

Re: Got Message "Waiting ticket cannot be saved"

We have the same problem after 10.0.11 upgrade.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,814

Website

Re: Got Message "Waiting ticket cannot be saved"

What specific action were you doing when you received that message?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

andrea.olivares

Member

Registered: 2019-11-20

Posts: 8

Re: Got Message "Waiting ticket cannot be saved"

When I add a reply to the ticket.

andrea.olivares

Member

Registered: 2019-11-20

Posts: 8

Re: Got Message "Waiting ticket cannot be saved"

We solved this by disabling the "MoreTicket" plugin.