Forum GLPI-Project

Pullastri

Member

Registered: 2023-11-27

Posts: 2

How can i relate a document with a ticket?

I've tried everything i've find in this forum. Everything keeps failing :(

I need to view the attached documents like tickets opened via mail show.

API call:

https://URL/glpi/apirest.php/Ticket/10006/Document
uploadManifest: "input": {"items_id": "10006", "itemtype" : "Ticket", "id": "5000"}
App-token: xx
sess-token: xx

Thanks in advance

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,424

Website

Re: How can i relate a document with a ticket?

In general, the steps are:
1. Create the document itself from a file at "/Document"
2. Create the link at "/Document_Item" with:
    - itemtype: Ticket
    - items_id: {ticket_id}
    - documents_id: {document_id}

Trying to create a Document at "/Ticket/{id}/Document" doesn't actually create the document and link it to the ticket.

---

GLPI Collaborator and Plugin Developer.
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Pullastri

Member

Registered: 2023-11-27

Posts: 2

Re: How can i relate a document with a ticket?

Thanks for answering cconrad,

You made me go to the right path!

Your answer is nearly perfect, but in my case I had to do a bit more of researching.

For anyone in the future, here's my approach:

API call: https://<your-glpi-url>/glpi/apirest.php/Document_Item/

Headers:
Session-Token:xxx
App-Token:xxx
Content-Type:application/json

Body:
{
  "input": {
    "items_id": "9955",
    "itemtype": "Ticket",
    "documents_id": "5064",
    "add": "Add"
  }
}

Javascript function:

  async function assignDocToTicket(sessionToken, ticketId, documentId) {
    const uploadManifest = {
      input: {
        items_id: ticketId,
        itemtype: "Ticket",
        documents_id: documentId,
        add: "Add"   
      }
    };
 
    const url = `https://<your-glpi-url>/glpi/apirest.php/Document_Item/`;
 
    try {
      const response = await axios.post(url, uploadManifest, {
        headers: {
          'Content-Type': 'application/json',
          'Session-Token': sessionToken,
          'App-Token': process.env.APP_TOKEN
        }
      });
 
      console.log('assignDocToTicket response:', response.data);
    } catch (error) {
      console.error('Error al asignar documento al ticket:', error);
    }
  }