Forum GLPI-Project

zekaleka

Member

Registered: 2023-09-14

Posts: 29

SLA Time to Resolve (mandatory field) can't change after saving

Hi guys,

Another week just begins!

Today decided to bring IT Support colleagues on the table, so that they use GLPI as primary ticketing system.
BUT, they have found a case/bug, where if you enter SLA, its not possible change it after!

This field in ticket template has been set as mandatory to not to forget SLA TTR in any case scenario!

Is there any workaround for this issue? This field must stay mandatory, as some of Support techicians often forgot to fill it!

BR,
Zekaleka

Last edited by zekaleka (2023-12-04 15:07:54)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: SLA Time to Resolve (mandatory field) can't change after saving

As long as your profile has the permission to update tickets, you should be able to manually assign/replace the SLA. Are you getting an error when you try to change the SLA?

---

GLPI Collaborator and Plugin Developer.
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Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

zekaleka

Member

Registered: 2023-09-14

Posts: 29

Re: SLA Time to Resolve (mandatory field) can't change after saving

As long as your profile has the permission to update tickets, you should be able to manually assign/replace the SLA. Are you getting an error when you try to change the SLA?

Im getting error: "Mandatory fields are not filled. Please correct: SLA Time to resolve"
screenshot:imgur.com/a/z616hRE

When I Press X button to change TTR, page is refreshed, and it registers that mandatory field is empty, and it leaves old TTR so that field is not empty. Kinda loop.