Forum GLPI-Project

L-CARD

Member

Registered: 2023-11-23

Posts: 3

Notification, at 25%,50% and 75%, according to the solution time.

A notification is sent to the email of the person who is assigned a ticket, when when the solution time for a ticket begins to run, a notification is sent warning that 25% of the time has elapsed, then 50% , and finally to 75%. But these notifications will be according to the time assigned to the ticket, since they may be different times for each one.