Forum GLPI-Project

richard.coelho

Member

Registered: 2023-05-05

Posts: 28

Tickets - Update from 'Pending' to 'Assigned' when requester replies

Hello guys,

I was wondering if it's possible, when the status of a ticket is 'pending' (changed by the assigned user) can be changed back to 'assigned' when the requester replies.
I tried to make a rule like:

-Condition-
If the status is 'pending' AND;
If the last update contain 'Acompanhamento' (it's in portuguese, is the reply on ticket)

-Action-
Change the status to 'Assigned'

But, it doesn't work.
Can somebody know why or my rule is broken?

Thanks in advance!

Last edited by richard.coelho (2023-11-09 16:16:38)

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A newbie trying to learn GLPI!
GLPI 10.0.3