Forum GLPI-Project

camarade glpi

Member

Registered: 2023-11-07

Posts: 1

approval request for responsible when create a ticket

Hello,

I'm currently working on setting up a workflow in GLPI, and I could use some guidance on configuring a specific rule. Here's what I'm aiming to achieve:

Scenario:

-User1 create a ticket.

-an approval request sent to a manager.

-Once the manager approves the ticket, it should be automatically assigned to a technician.

please any one can help me or explain to me how approve process work.

thanks in advance