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#1 2023-10-30 21:00:38

JR2609
Member
Registered: 2023-10-30
Posts: 1

GLPI - 10.0.10 - Mail receiver connection continues to fail

Hi there,

I am a new user of GLPI, and despite what I do, I have been unable to get the receiver for mail catching not to return a connection error.

GLPI is installed from a docker image pulled from docker pull elestio/glpi.
I am currently running version 10.0.10.
Connect to another container running MySQL.

The installation works without issues, except I cannot get the mail receiver to work appropriately. It is pulling from an exchange environment on the intranet.

Configuration --
mail.reichnetwork.com
IMAP|SSL|TLS|NO-VALIDATE-CERT|DEBUG
993
login is the full email address
password

I have tried almost every significant variation of the settings above that I can attempt without success. This includes both POP and IMAP. SSL and non-SSL ports.

I can confirm the account logs in OK, and the password works. I can ensure that mail clients can connect to the environment without issue. The account has IMAP and POP enabled. There are no F/W blocking connectivity on the same subnet.

I have verified that the account is created in GLPI as a Self-Service and Technician user.

I imagine it must be something fundamental that is getting missed, but so far, I am missing it. Any input is appreciated.

Thank you!

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