Forum GLPI-Project

148kgBanana

Member

Registered: 2022-02-16

Posts: 12

Approval for user

Hi all,

Recently I've installed glpi from 0, and now when I give a solution to a ticket, the requester can't approve the solution. Previously on the old server they could approve it.

New Server:

On the old server:

And this are the profile permissions:

Thanks in advance

148kgBanana

Member

Registered: 2022-02-16

Posts: 12

Re: Approval for user

I don't know what I might missing here

Kramito

Member

Registered: 2023-02-10

Posts: 16

Re: Approval for user

Hello!
Please show me what settings are set in Administration-Entities-Assistance - Configuring the satisfaction survey.
Thanks

148kgBanana

Member

Registered: 2022-02-16

Posts: 12

Re: Approval for user

Hi Kramito,

This's what I've:

loyolajavi

Member

Registered: 2017-11-10

Posts: 8

Re: Approval for user

Hello,
You must enable the "resolve" to "close" cycle in "life cycles" section in the final users (requesters) profile.. self service.
By the way, tou have 3 checks in approvals of assistance section of the profile, that refers to approvals (an authorization to something), rather than accept the solution functionality.

148kgBanana

Member

Registered: 2022-02-16

Posts: 12

Re: Approval for user

Hi loyolajavi,

Thanks it was indeed enabling on life cycles Solved to Close.