Forum GLPI-Project

sparsh

Member

Registered: 2023-07-06

Posts: 15

Issue in sending mails from GLPI

Hi
I am using GLPI 10.0.9 version on amazon-linux-2 (aws ec2 server) with MYSQL RDS as Database.

I have used GLPI automatic actions for sending mails to assignee whenever a new ticket is created.

I have configured PHP mailer in GLPI, when sending mails from notification queue I get operation successful message but the mail is not received in my inbox.

Same issue persist, if I send a test email while configuring mailer server configurations.

Kindly, help with the problem.

raymerrd

Member

Registered: 2022-09-15

Posts: 3

Re: Issue in sending mails from GLPI

hi there i had same issue:
- make sure you have internet access from the server
- make sure your firewall is not blocking the port used for mail like 25, 587
- make sure is properly configure
- make sure your mail aren't block as spam,
- test your phpmailer using a php doc with a simple code
      - ht tps://github.com/PHPMailer/PHPMailer
      - use the code on this github to try

Since I wanted to use mail receiver I ended using 365 as mail server so i could make tickets from email received.

Last edited by raymerrd (2023-10-11 05:22:40)