many email notification when ticket is modified (0.83.1 vs 0.78.2)

caimano68 · 2012-05-14 16:59:32

Hi,
Is possibile to reduce the number of email sent by system when the ticket is modified?
In the 0.78.2 version the email was sent only when the ticket was updated
Now we receive an email for every actor we add and remove for every document that we add after ticket creation.
How can reduce the number of email manteining the information to the users?
Thanks
bye
M.

gvillaran · 2012-05-14 23:36:39

Yea, and simplify the email itself aswell, i mean the email is very large and confusing for a simple user, should be a little
less information for him, they dont need to know everything that goes in those emails.

caimano68 · 2012-05-16 12:26:20

gvillaran wrote:

Yea, and simplify the email itself aswell, i mean the email is very large and confusing for a simple user, should be a little
less information for him, they dont need to know everything that goes in those emails.

This is not a real problem because for that you can change the email template to reduce the infos.
Hope this help you.
M.

danh · 2012-06-06 23:04:36

caimano68 : have you figured this out?
I would like to cut down on the email notifications as well. I know you can edit the notifications, but it isn't clear how to not send a notification if I delete or add a watcher.

Some changes do not warrant a mass notification.

caimano68 · 2012-06-12 22:25:40

Hello Dan, this is the problem I don't find any possibility to change this behavior. I believe these are coded in glpi-core and is not possible to change.
I saw also that if I have a ticket status as solved and I change the actors the status isn't changed (glpi 0.83.1)
I hope in a solution from programmers, because I'm not able to programming ...
thanks.
Mariano

danh · 2012-06-12 23:27:47

Thanks for the update!

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#1 2012-05-14 16:59:32

many email notification when ticket is modified (0.83.1 vs 0.78.2)

#2 2012-05-14 23:36:39

Re: many email notification when ticket is modified (0.83.1 vs 0.78.2)

#3 2012-05-16 12:26:20

Re: many email notification when ticket is modified (0.83.1 vs 0.78.2)

#4 2012-06-06 23:04:36

Re: many email notification when ticket is modified (0.83.1 vs 0.78.2)

#5 2012-06-12 22:25:40

Re: many email notification when ticket is modified (0.83.1 vs 0.78.2)

#6 2012-06-12 23:27:47

Re: many email notification when ticket is modified (0.83.1 vs 0.78.2)

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