[Resolved] How to delete a rejected soluction from a ticket?

gabrielgoulart_maia · 2023-09-04 15:41:51

Hello brothers, we are running some tests on GLPI 10.0.7 here at our company, and I have a question. I can't find where to delete a rejected solution from a ticket in this version of GLPI, but in version 9.1 (the version we used before), it's possible. Could someone point me to where the option to delete a solution from a ticket is? Thank you in advance.

Last edited by gabrielgoulart_maia (2023-09-05 14:35:11)

cconard96 · 2023-09-05 02:22:10

GLPI 9.1 didn't have a proper "Solution" item. It was merely 2 fields/columns in the Ticket itself for the solution type and some text. There was no reject/approve for it or the ability to have multiple attempted solutions. When it was updated to be a separate type of item, the ability to delete them was explicitly disabled. This looks intentional rather than a bug, and I am not aware of much negative feedback regarding this in the 6 years since it was changed, but I could be wrong.

I would suggest checking the suggestions website to see if there is already a topic started about changing this behavior, and if not, creating one to gauge community interest and to be considered for a future GLPI version.
https://suggest.glpi-project.org

gabrielgoulart_maia · 2023-09-05 14:34:41

Thank you for your feedback and the information provided.
I'll look into the suggestions website and consider starting a discussion on this behavior. Appreciate your assistance!
I will mark this topic as [resolved].

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#1 2023-09-04 15:41:51

[Resolved] How to delete a rejected soluction from a ticket?

#2 2023-09-05 02:22:10

Re: [Resolved] How to delete a rejected soluction from a ticket?

#3 2023-09-05 14:34:41

Re: [Resolved] How to delete a rejected soluction from a ticket?

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