Forum GLPI-Project

sparsh

Member

Registered: 2023-07-06

Posts: 15

Mapping in Ticket Creation Process using APIs

I am using APIs for creating tickets in GLPI.

Below mentioned are demo Fields fetched from GET request:
    "id": 13,
    "entities_id": 1,
    "name": "Testing_ticket creation",
    "status": 2,
    "users_id_recipient": 12,
    "requesttypes_id": 4,
    "content": "Dummy data",
    "priority": 4,
    "itilcategories_id": 2,
    "type": 2,
    "global_validation": 4,
   
Can anyone please help with the mappings for these fields like - status (1-New, 2-Processing, 3-Pending, 4-Solved, 5-Closed) for the remaining fields.
Is there any documentation present under api documentation.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Mapping in Ticket Creation Process using APIs

entities_id, users_id,"requesttypes_id", "itilcategories_id", => see associated tables  or administration>entities, administration>users , setup>dropdowns

priority( see  .../glpi/src/CommonITILobject.php

// STATUS
     switch ($value) {
            case 6:
                return _x('priority', 'Major');

            case 5:
                return _x('priority', 'Very high');

            case 4:
                return _x('priority', 'High');

            case 3:
                return _x('priority', 'Medium');

            case 2:
                return _x('priority', 'Low');

            case 1:
                return _x('priority', 'Very low');

Validation ( see  .../glpi/src/CommonITILValidation.php

// STATUS
    const NONE      = 1; // none
    const WAITING   = 2; // waiting
    const ACCEPTED  = 3; // accepted
    const REFUSED   = 4; // rejected

Type( see  .../glpi/src/Ticket.php

// Request type
    const INCIDENT_TYPE = 1;
   // Demand type
    const DEMAND_TYPE   = 2;

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cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Mapping in Ticket Creation Process using APIs

Can anyone please help with the mappings for these fields like - status (1-New, 2-Processing, 3-Pending, 4-Solved, 5-Closed) for the remaining fields.
Is there any documentation present under api documentation.

No. For hard-coded enums like those we do not have them all listed in documentation somewhere.
Although, if you have other fields you aren't sure what the possible values are/mean, I expect you could get fairly quick answers in the forum. I usually check the forums daily.

We are however working on a new high-level API to supplement the current low-level one.
This new API will bring improved documentation (among many other improvements to make is more user friendly) via OpenAPI/Swagger with each endpoint and field have documentation associated with them.

This new API will be included with 10.1.

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GLPI Collaborator and Plugin Developer.
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