Forum GLPI-Project

jamersonwalderson

Member

Registered: 2023-07-06

Posts: 1

API - error adding file as a ticket followup

When using the python method below to add a file as a follow-up I get a status 400 saying that I don't have permission to do this, however, in the administrative panel my user's profile type has authorization to add/change follow-ups, how to solve this?

def create_new_followup_file_service(
        self,
        message: Message,
        ticket_id: str,
        name,
        filepath,
    ):
        _UPLOAD_MANIFEST = (
            '{{ "input": {{ "name": "{name:s}", "_filename" : ["{filename:s}"] }} }}'
        )

        with open(filepath, "rb") as fhandler:
            try:
                response: Response = requests.post(
                    url=f"{URL}/Document",
                    headers=self._get_headers(message),
                    files={
                        "uploadManifest": (
                            None,
                            _UPLOAD_MANIFEST.format(
                                name=name,
                                filename=os.path.basename(filepath),
                            ),
                            "application/json",
                        ),
                        "filename[0]": (filepath, fhandler),
                    },
                    verify=config("VERIFY_SSL"),
                )

                if response.status_code == 201:
                    glpi_response: Dict = json.loads(response.content.decode("utf-8"))
                    uploadManifest = {
                        "input": {
                            "itemtype": "Ticket",
                            "items_id": 202658,
                            "documents_id": glpi_response["id"],
                        }
                    }

                response = requests.post(
                    f"{URL}/Ticket/202658/Document_Item",
                    headers=self._get_headers(message),
                    data=json.dumps(uploadManifest),
                    verify=config("VERIFY_SSL"),
                )
                print(response)
                return response
            except Exception as error:
                print(error)

Response:
status 400
content: b'["ERROR_GLPI_ADD","Voc\xc3\xaa n\xc3\xa3o tem permiss\xc3\xa3o para executar essa a\xc3\xa7\xc3\xa3o."]'
reason: bad request
text: '["ERROR_GLPI_ADD","Você não tem permissão para executar essa ação."]'