ticket type

sankan101 · 2012-05-10 04:40:39

GLPI 80.5 running on CentOS

Hi All,

There are two types available for ticket - incident and request

How can we add more?
for example maintanance

Thanks,
S

Last edited by sankan101 (2012-05-10 04:40:54)

yllen · 2012-05-10 10:03:25

You can't add other type.

samhancke · 2012-06-01 11:02:32

will this be available in future releases?
we also need to have this option before we go live.
and we'd LOVE to go live asap

remi · 2012-06-01 11:07:05

> will this be available in future releases?

I don't think
Incident and Request are the 2 ITIL processus.
There are a lot of code which depends on this value (see the Category form for example).

So as each type implies some code, type couldn't be a simple dropdown.

Which new type do you need which is not under Incident / Request ?

You can use Category.

samhancke · 2012-06-01 11:50:06

we use for example support desk operation
for returning daily routines, which are neither incident or request.

Kate Briggs · 2012-06-03 18:54:30

Whenever i see the post like yours i feel that there are still helpful people who share information for the help of others, it must be helpful for others.

Integrated management system

Last edited by Kate Briggs (2012-07-19 15:09:42)

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#1 2012-05-10 04:40:39

ticket type

#2 2012-05-10 10:03:25

Re: ticket type

#3 2012-06-01 11:02:32

Re: ticket type

#4 2012-06-01 11:07:05

Re: ticket type

#5 2012-06-01 11:50:06

Re: ticket type

#6 2012-06-03 18:54:30

Re: ticket type

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